Headquarters: Gallo Bros Power Washing
URL: http://gallobrospw.com

What You'll Do                                                                                            
                             
  - Answer every inbound call, voicemail, and text quickly, warmly, and professionally
  - Respond to customer emails and web inquiries                                      
  - Book estimates and follow up with leads until they convert or close
  - Handle complaints, reschedules, and questions with patience and judgment                          
  - Make outbound calls for follow-ups, reminders, reviews, and reactivations
                                                                                                                                                                                                             
  Scheduling & Dispatch Support                                                                                                  
  - Build and adjust the daily job schedule alongside ownership
  - Confirm appointments with customers the day before  
  - Communicate route changes, ETAs, and access notes to crews via Slack and phone
  - Reschedule weather-impacted jobs and notify affected customers                                                                                                                                           
                                                                  
  Crew Communication & Truck Monitoring                                                                                                                                                                      
  - Be the central point of contact between office and field crews during the workday 
  - Track truck locations and job status throughout the day                          
  - Flag delays, no-shows, or issues to ownership in real time
  - Help crews troubleshoot small problems (directions, gate codes, customer questions)

  Systems & Process Building                                                                                                                                                                                 
  - Document SOPs for repeatable tasks (call scripts, scheduling rules, follow-up sequences)
  - Suggest process improvements as we want someone who sees broken things and fixes them                                                                               
  Software you'll use: Jobber, ResponsiBid, GoHighLevel, Slack, Google Workspace.                                                                                                                            
  Who You Are                                                                                                                                                                                 
  - 3+ years of customer service experience, ideally for a US-based company
  - Excellent spoken and written English — clear, professional, neutral accent
  - Strong with technology — learns new software quickly                      
  - Reliable high-speed internet, quiet home office, quality headset, backup power/internet preferred                                                                                                        
  - Calm under pressure — does not get rattled when customers are upset or three things break at once
  - Highly organized — nothing falls through the cracks
  - Self-starter — can run a workday without supervision                                                                                                                   
  Bonus                                                  

 - Experience in home services, contracting, cleaning, landscaping, or trades
  - Bilingual English / Spanish                                               
  - Dispatch or scheduling experience
  - Experience with Jobber, GoHighLevel, or ResponsiBid
  - Background in SOP writing or operations                                                                                                                                                                                                                 
  What Success Looks Like (first 30 days)                                                                                                                                    
  - Handling 100% of inbound calls live or returned within 15 minutes
  - Building and confirming the daily schedule independently
  - Communicating fluidly with crews throughout the workday
  - At least 3 written SOPs for tasks you've taken over 
  - Fully ramped — running the admin seat without daily supervision 
                                                  
  Why Work With Us                                  
                                                         
  - Real family business, not a corporate call center
  - Your work directly impacts the company — good ideas get implemented the same week
  - Long-term growth path — this role grows into an Administrative Manager seat overseeing multiple admins as we scale
  - Paid biweekly, on time, in USD                     
  - We invest in our team and the tools to do the job right
                                                   
  Application Note
                  
  If you'd like to stand out, include a link to a short Loom or YouTube video (2–3 minutes, in English) in your cover letter introducing yourself and walking through your customer-service background.

To apply: https://weworkremotely.com/remote-jobs/gallo-bros-power-washing-customer-service-representative